Warranty Policy for HecticTech (Pty) Ltd

Effective Date: 2023/12/06

1. Warranty Coverage

HecticTech (Pty) Ltd provides a limited warranty on eligible products purchased directly from us. This warranty covers defects in materials and workmanship under normal use conditions. The duration and terms of the warranty may vary depending on the specific product, and details are provided with each product or on our website.

2. Warranty Period

a. The warranty period begins from the date of purchase by the original consumer.

b. The duration of the warranty is outlined in the product documentation or on our website.

3. What Is Covered

The warranty covers manufacturing defects in materials and workmanship under normal use conditions.

4. What Is Not Covered

a. Damage resulting from misuse, abuse, accidents, or neglect.

b. Unauthorized modifications or repairs.

c. Normal wear and tear.

d. Damage caused by environmental factors such as extreme temperatures or humidity.

5. Making a Warranty Claim

a. To initiate a warranty claim, contact our customer service team at info@hectictech.co.za or 012 883 4508

b. Provide proof of purchase, a description of the issue, and any other information requested by our customer service team.

c. If the issue is covered by the warranty, we will provide instructions on how to return the product.

6. Warranty Resolution

a. We will, at our discretion, repair or replace the defective product.

b. If the product is no longer available, we may replace it with a similar product of equal or greater value.

c. The warranty does not cover any associated shipping costs.

7. Exclusions

a. This warranty is non-transferable and applies only to the original consumer who purchased the product.

b. The warranty does not cover products purchased from unauthorized sellers.

8. Limitation of Liability

HecticTech (Pty) Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

9. Contact Information

If you have any questions or concerns about our Warranty Policy, please contact our customer service team at info@hectictech.co.za or 012 883 4508.

10. Governing Law

This Warranty Policy is governed by the laws of South Africa

Customise based on the specific warranty terms and conditions applicable to our products and business. Have a Lawyer review to ensure compliance with relevant laws and regulations.