Returns and Refunds Policy for HecticTech (Pty) Ltd

Effective Date: 2023/12/06

1. Return Policy

At HecticTech (Pty) Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy outlined below:

2. Returns Process

a. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

b. Timeframe: You must initiate the return process within 3 days from the date of purchase.

c. Contact Us: To initiate a return, please contact our customer service team at info@hectictech.co.za. Provide your order number, the reason for the return, and any relevant details.

3. Refund Policy

a. Refund Method: Refunds will be processed using the original payment method.

b. Timing: Refunds will be processed within 3 business days of receiving the returned item.

c. Non-Refundable Items: Certain items may not be eligible for a refund, including [list specific non-refundable items].

4. Shipping Costs

a. Return Shipping: The customer is responsible for return shipping costs, unless the return is due to an error on our part.

b. Original Shipping: Original shipping costs are non-refundable, unless the return is due to an error on our part.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.

6. Damaged or Defective Items

a. Reporting: If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue.

b. Replacement or Refund: We will either replace the item or issue a refund, depending on the nature of the issue.

7. Cancellation Policy

a. Order Changes or Cancellation: Once an order is placed, changes or cancellations may not be possible. Contact us as soon as possible for assistance.

8. Contact Information

If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer service team at info@hectictech.co.za.

9. Governing Law

This Returns and Refunds Policy is governed by the laws of South Africa.

Customize the template to fit the specific policies and procedures of HecticTech (Pty) Ltd and ensure compliance with local laws and regulations.